Support

For a question about Tafra, a problem with it, or a request about your data, write to us in Arabic or English.

Tell us your device and its system version, what happened, and what you expected.

Never send your balances, transactions or passcode. We will never ask for them.

Common questions

I forgot my passcode. What now?: The passcode can't be recovered. “Forgot passcode?” on the lock screen erases this device's ledger and starts fresh. If you were signed in, your account copy comes back after you sign in again.
How do I delete my account?: Settings → “Delete account”. The ledger and the user are deleted from the server, then this device's ledger is erased.
How do I erase my data from this device?: Settings → “Erase all data”. The basic categories stay, and an account copy on the server, if any, stays until you delete the account.
Do I need an account?: No. The app works fully with no account and no connection. An account is only for syncing your devices.
How do I turn off crash reports?: Settings → “Crash reports” → “Send crash reports”.
How do I move my data or keep a copy?: Settings → “Back up” to create and restore a file, or export your transactions as a CSV.